relax, it's free delivery
Because we know how things can quickly add up, we offer free delivery to any UK mainland address for all our garden products and gifts. Seating delivery is charged and rates vary, so please ask about prices and lead times when you order. Just so you know, we never send anything out without speaking to you first, to organise a convenient delivery day for you.
Lead times and gifts - we hand make all our products to order and deliveries are usually around two weeks (around six weeks for seating) from your order date. Sometimes we have a few things already made up in which case it can be quicker. If you need something in a hurry, call us before you order on 01273 510952 and we'll see what we can do. If you're buying a gift, make sure you tell us and we'll do all we can to make sure it gets there on time.
Rusted finish - when our garden products have been newly made the finish on the steel is dark grey. During our busy periods things are sometimes sent out like this before surfaces have had time to rust. We treat them with a wash to help the process along and things will rust naturally in your garden over a week or two, once placed outside.
Damages - if your delivery has been damaged on its way to you, don't worry. Just give us a call and we'll arrange for it to be collected and will get a replacement to you as soon as we can. It's very rare that this happens as Tuffnells our delivery people are usually very good.
Environmentally-friendly packaging - our packaging can sometimes look a bit 'rustic', that's because we reuse as much of the packaging that comes into the workshop as possible. We hate waste and do all we can to be as eco as possible without compromising on quality or service.
Any questions? Give us a call at the workshop on 01273 510952.